How long will it last?

The duration of each contact session can vary depending on the needs and preferences of the family. Typically, sessions last between one to two hours, but we can adjust the length to accommodate your specific situation.

How many will be there? Will there be notes?

The number of individuals present during a contact session may vary based on the specific circumstances of your case. Our trained staff members will be present to facilitate and supervise the sessions. Detailed notes are typically taken during each session to document interactions, activities, and any relevant observations.

What steps can I take to no longer need this service?

Our services are provided based on various factors, including court orders and requests from parents, solicitors, and social workers. To stop needing our services often depends on the circumstances outlined in the court order or the agreements made by the involved parties. Typically, you may no longer require our services when: The court order or legal requirements no longer mandate supervised contact. All parties involved, including parents and professionals, agree that the contact can occur without supervision. You and the other parent can effectively communicate and cooperate to ensure the child's well-being during contact without the need for third-party supervision. We understand that each situation is unique, and our team is here to assist you in transitioning away from our services when it is appropriate and safe to do so. We work in coordination with all stakeholders to ensure the best interests of the child are met while maintaining the safety and security of contact sessions.

Will you provide feedback to me about what’s happened during the sessions?

Yes, we understand the importance of keeping you informed about your child's progress and experiences during the contact sessions. We aim to provide regular feedback and updates to both parents, ensuring transparency and communication throughout the process.

How do I give feedback, a compliment, or make a complaint?

We value your input. Feel free to provide feedback, compliments, or express concerns by contacting us via phone, email, or in person. Your input helps us improve our services for everyone's benefit.

What should I do if I want to change the contact supervisor?

If you have specific concerns, please discuss them with our Centre Manager. We'll do our best to accommodate your preferences while maintaining quality supervision.

Will sessions always be attended by the same child contact supervisor?

While we aim for consistency, there might be occasional changes due to scheduling. All our supervisors are trained professionals committed to providing a safe environment.

What should I do if I need to cancel a referral or a session?

If you need to cancel a referral or session, please notify us in advance by phone at 03003652700 or by email at referral@ptccc.org.uk. Parent is charged full session fee (excluding notes) if cancelled under 24 hours by email; Parent is charged 50% if cancelled within 24-48 hours’ notice by email. No charge to the parent if the session is cancelled with 48+ hours’ notice.

FAQs Archive - Page 2 of 3

How long will it last?
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How many will be there? Will there be notes?
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What steps can I take to no longer need this service?
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Will you provide feedback to me about what’s happened during the sessions?
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How do I give feedback, a compliment, or make a complaint?
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What should I do if I want to change the contact supervisor?
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Will sessions always be attended by the same child contact supervisor?
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What should I do if I need to cancel a referral or a session?
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