How do I make a referral?

You can refer through our website here for Supervised Contact referrals and here for Supported Contact referrals where you have the referral form, call us at 03003652700, or email referral@ptccc.org.uk We respond promptly to referrals, and we aim to make contact within 24-48 hours of receiving the referral.

How much do contact sessions cost?

Contact session costs vary depending on the package chosen. Please see pricing details below Fees for supported centre services are £2.50 per hour for unemployed and £7.50 per hour for employed parents. Service Cost Supervised Referral Fee – Administration and risk assessment associated with the management of referrals to the contact centre. This is charged to the person referring to the centre and payment will need to be cleared before the referral process can commence. Click here to pay fee £30 Supervised Contact, Private – This fee covers the cost of one supervisor, per hour working with one family. An additional £25 fee includes a report of observations. £65ph Supervised Contact, (two supervisors) Private – Sometimes we might be able to support your family with increased staffing. The cost shown is reflective of providing one additional staff member. £120ph Supervised Contact, Local Authority – This fee covers the cost of one supervisor per hour working with one family. An additional £25 fee includes a report of observations. £120ph Supervised Contact, (two supervisors) Local Authority – Sometimes we might be able to support your family with increased staffing. The cost shown is reflective of providing one additional staff member. £180ph Contact supervision report fee per supervisor, per contact session. £25 Administration – sometimes we are asked to write additional reports. We can assist with this, but the following fee applies. We require 10 working days post-fee payment to complete such reports. £50-250 Travel fee for any journey more than 45 mins outside Southwark borough £20pp per 45mins each way The referral fee can be made payable to the bank details below: Prime Time Charity NatWest Bank Account no. 21661553 Sort code: 50-10-29 Cancellation Policy You will be charged the full fee (less report fee) where you give under 24 hour notice of cancellation which must be by email. The fee charged is 50% where you give -24-48 hours notice to us, by email, of cancellation. You will not be charged if you give 48 hour or more notice.

What training have child contact supervisors had?

Our supervisors undergo comprehensive training in child protection, conflict resolution, cultural sensitivity, and communication skills to ensure a safe and supportive environment for families.

How will the child be kept safe?

During child contact sessions, your child’s safety and well-being are our top priorities. Our trained supervisors are equipped to manage a range of situations, calmly de-escalating conflicts and addressing any concerns as they arise. If at any time we believe a child’s safety may be at risk or their well-being is compromised, our supervisors will take prompt, appropriate action to ensure their protection, including removing the child from the situation if necessary. We are dedicated to fostering a safe, nurturing environment for every child throughout their time with us.

Are the spaces private?

Although our spaces are public community venues, private areas can be arranged upon request to ensure a confidential and tranquil setting for each family.

Where will contact sessions be held?

We can provide supervised contact at: Norwood Picture house library, SE19; The carers' home; or Any other location jointly agreed by the parents. We provide supported contact at: Friends Meeting House, Redlands Way, London, SW2 3LU on a fortnightly basis on Sundays from 1:00 PM to 3:00 PM

Prime Time Child Contact Centre offers trusted, NACCC-accredited supervised and supported child contact services, prioritizing the child’s wellbeing in separated families. Our mission is to provide a safe, welcoming space where children feel assured of love from both parents and understand they are not at fault for the separation. We foster healing and connection through our skilled team and accessible spaces. Led by the Centre Manager and guided by a dedicated Board of Trustees, Prime Time ensures secure, supportive interactions for children and families in transition. Contact us at 03003652700 or email referral@ptccc.org.uk

FAQs

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